Last updated: October 11, 2026 · These terms govern the recall and follow-up service (“Service”) provided by NudgeCore (“we”, “us”) to the veterinary practice named on the order (“you”, “Practice”).
The Service is a non-clinical software subscription (SaaS). We provide software that generates reminder and follow-up lists from data you provide, produces draft client messages for your approval, and reports the counts. You (the Practice) review, approve and send every message from your own systems and your own identity — we do not send messages on your behalf. We do not practise veterinary medicine: we do not diagnose, prescribe, dispense, or recommend treatment, and nothing we produce is veterinary advice or a medical device.
Fees are as stated on the order (currently $299 per month for one location up to 2,500 pets; multi-site quoted separately). Unless agreed otherwise, subscriptions are billed monthly in advance; invoices are payable within 15 days. Prices exclude any taxes, duties or withholdings for which you are responsible. If your payment is processed by a merchant of record, their terms and invoicing apply to that transaction.
Either party may terminate with 30 days' notice. We may suspend the Service for non-payment or for use that breaches these terms or applicable law. On termination, we return or delete your data per the DPA and the retention section below.
We do not sell, rent or share your data, and we do not use it to train AI models. Files you upload are deleted within 30 days of termination, or sooner on request, or immediately after report generation if you selected “delete after report”. Receipts containing no personal data are retained for accounting and compliance.
We aim for delivery within the timeframes shown on the site, but do not guarantee any particular response, booking or revenue outcome. SMS and email are sent by you, from your practice identity; your sends should include STOP handling on SMS and an unsubscribe link on email. Frequency caps apply (default: one touch per pet per cycle) and you may pause any segment at any time.
You retain all rights in your data and in the underlying practice records. We retain rights in our templates, rules, software and reports. The report we produce for you is licensed for your internal use.
The Service is provided “as is”. Modelled figures we present (recoverable revenue, response rates) are estimates for planning, not guarantees. To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the fees you paid in the 3 months preceding the claim, and neither party is liable for indirect or consequential loss. Nothing limits liability that cannot be limited by law.
We may update these terms with 15 days' notice for material changes. These terms are governed by the laws of Hong Kong SAR, and the courts of Hong Kong have exclusive jurisdiction, unless your order states otherwise.